Refund policy
Last updated: April 2026
At Formula Plus, customer satisfaction is important to us. This Return & Refund Policy explains our procedures for returns, exchanges, and refunds.
1. Returns
We accept returns for both:
- Defective products
- Non-defective products
Returns must meet the eligibility requirements outlined below.
2. Return Eligibility
To qualify for a return:
- The product must be in new and unused condition
- The return request must be made within 30 days of delivery
Returns that do not meet these conditions may not be accepted.
3. Return Window
Customers have 30 days from the date of delivery to request a return.
4. Return Method
Returns are accepted by mail.
A prepaid return shipping label is included in the original package for your convenience.
Return shipping is free of charge.
5. Exchanges
We accept exchanges for eligible products within the 30-day return period.
If you would like to request an exchange, please contact our support team.
6. Restocking Fees
No restocking fees apply.
You will not be charged any additional fees for approved returns.
7. Refund Processing
Once your returned item is received and inspected:
- Your refund will be approved if the return meets policy requirements
- Refunds are issued to the original payment method
Refund processing time: Up to 10 business days
Processing times may vary depending on your financial institution.
8. Non-Returnable Situations
Returns may not be accepted if:
- The item has been used
- The item is returned outside the 30-day return window
- The returned product is damaged due to misuse
- The return is sent without prior authorization when required
9. How to Start a Return
To initiate a return or exchange, please contact us with:
- Your full name
- Order number
- Reason for return
You may also review this policy here:
👉 https://formulaplus.shop/policies/refund-policy
10. Contact Information
Formula Plus
131 Commerce Rd
Boynton Beach, FL 33426
United States
Email: info@formulaplus.shop
Phone: +1 (321) 804-3776